We are looking for an exceptional Customer Support Rep at our Rustenburg site.

Purpose:
To render an after sales support service to current and new customers.
Minimum Qualifications:
Certificate: Diesel Mechanic OR Certificate: Earthmoving Equipment Mechanic OR Auto Electrician OR Higher Certificate: Marketing and Sales
Minimum Experience:
Mining equipment or mining industry: 5 years

Physical & Legal Requirements:
Fitness for Duty Certificate
No criminal record

Main Duties and Responsibilities:
Support
Assist with mechanical, technical and operational issues relating to Hitachi products.
Ensure customers use HCMSA parts and service
Inform customers of all customer support services (i.e. warranty parameters, daily inspections, service periods and relevant contact numbers).
Ensure machine handovers run smoothly.
Compile report after oil sample check, generate quote and ensure customers receive feedback.

Skills and Experience:
Control Data Integrity
Finance, Risk and Compliance
People Management
Health and Safety
Kenkijin Values
Additional roles or responsibilities
Safety Intervention
Building Customer Loyalty
Developing Others
Initiating Action
Tenacity
Technical / Professional Knowledge and Skills
Decision Making
Motivational Fit

Driving Licenses:
Code B; Motor vehicle licence

System Skills
Microsoft Office; AMT; Rascal; Global E