Customer Support Representative - Centurion Verfied

Salary Negotiable Centurion, Gauteng Centurion, Gauteng more than 14 days ago 29-08-2017 8:07:21 PM
26-09-2017 8:07:21 PM

Main Purpose of Role Grow the companyĆ¢??s market share by securing relationships with clients and in so doing generate company revenues.

Key Job Responsibilities

 

  • Site Surveys: Evaluate customer’s on-site requirements in terms of crane capacity, additional transport, rigging and equipment
  • Quotations: Formalise the sales offer by providing customer with a documented quotation specifying pricing in the prescribed format
  • Documentation: Ensure that clients submit all relevant documentation required to formalise the trade relationship /credit applications, vendor applications
  • Client Relationship Development & Management:
  • Source new business opportunities
  • Manage existing client base
  • Coordinate price and/or discount negotiations as deemed appropriate
  • Ensure that client dissatisfactions and complaints are formally addressed and resolved
  • Ensure customer’s account is within payment terms
  • Engage with customer if account is overdue on payment
  • In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues
  • Administration:
  • Liaise with operations in terms of client requirements and secure booking/s with the submission of prescribed documentation
  • Ensure all Hire Agreements are signed and the office order is received
  • Ensure that the money is banked before the hire occurs, for all cash clients
  • Resolve queries relating to invoices, log sheets and client’s general queries

 

Minimum Requirements

  • Grade 12 or equivalent
  • Qualification in Sale
  • A minimum of 3 years in the same /a similar environment
  • Knowledge of the industry

 

Additional Requirements

  • The person must have a drive and passion for new business development
  • Cold calling, strong negotiating capabilities
  • Most importantly, strong personal drive     

 

Ref: JHB000130/LM