CUSTOMER SUPPORT AGENT
STELLENBOSCH
R 8000 + BENEFITS

Description:
• 1st point of contact for all CSC calls. Management of client expectations through clear communication and effective delegation.

Responsibilities include but are not limited to :
• Answer phone courteously and in a timely manner.
• Log accurate ticket for each call
• Do follow ups accordingly

Qualifications
• Grade 12
• IT Certification (advantageous)

Experience:
• Customer service / centre (min 1 yr)

Qualities:
• Fully bilingual (written and verbal).
• Well spoken.
• Willingness to work rotational shifts