Order quality corrections and root cause Handle Product allocation Ensure order size optimization Handle emergency orders and emergency alternate procedure Participate in credit control communication Follow-up on delivery incidents with Physical Distribution Handle returns and refusals Issue reports and follow-up on results Inform customer/CBD of reported shortages Assign correct reason codes for root cause analysis on all Key Performance Indicators Be the expert in the customer(s) order pattern Key Results/Measures: Billing Accuracy Returns & Refusals Optimize customer inventory via turns and service levels Trade Terms compliance Order quality/touches Control Self Assessments Customer Satisfaction Qualifications: Only National Higher Certificate, National Diploma or Matric plus 5 years working experience will be considered Strong skills in leadership, and excellent in communication. Good command of the English & local language 0-3 years working experience. Have a passion for people. Be willing to face a new challenge every day.