The Team Manager will be responsible for the collections performance of the collectors against set
collections and productivity targets as well as quality standards, act as the point of escalation for
queries and complaints, will be responsible for ensuring understanding of the business and
legislative requirements and will be responsible for full staff management and reporting.

Requirements for a Nimble Team Manager:

• English language proficiency and one other South African language
• A minimum of 3 years recent experience in the position of a collections agent – previous
exposure / experience in/to a Team Leader / management function in an external debt
collections environment would be an advantage
• Credit and criminal clear
• Computer literate – minimum of intermediate level on Excel, Word, Outlook and Windows
Explorer and a strong/advanced understanding of Excalibur operations
• Strong financial skills
• Strong communication skills
• Ability to negotiate effectively
• Target driven
• Ability to listen actively and provide feedback
• Able to manage conflict
• A pro-active team player – works well in a team and contributes to the team success
• Coach and mentor for direct reports for improved performance
• Strong organization and planning skills.

Applications Close
External: Friday, 19th June 2015

NB: Incomplete and late applications will not be considered.
If you do not receive a response within two weeks of the date this position was advertised, please consider your application unsuccessful.
This appointment will be made in line with the Nimble Group Employment Equity Plan.