The main purpose of the job is:
To provide effective strategic leadership in all areas of the Branch including parts, service, admin and sales ensuring effective performance of the business.

Reporting: This position will report to the General Manager: Region North

Job Objectives
Provide leadership and guidance for operational planning for parts, sales, admin and service in line with strategic objectives.
Effectively implement systems and processes.
Provide management support to deal with misconduct and discipline.
Review KPIs and monitor performance of staff.
Determine and implement initiatives to build good work relationships.
Ensure effective customer service and CSI levels are achieved through customer visits, addressing customer queries.
Close monitoring and control performance of the business.
Interrogate performance figures and determine immediate solutions/recommendations for improvement in the case of areas of poor performance.
Effective control of Selling and Admin expenses.
Ability to draft and present business reports.
Ensure ISO 9001 and Safety compliance.

Job Experience
Minimum 3 years’ experience as a Branch Manager or equivalent.
Proven technical and sales knowledge and experience within the Commercial Vehicle Industry.

Key Competencies
Grade 12/Matric or the equivalent.
Relevant post matric qualification