Debt Collections Agent
STELLENBOSCH

My client in the telecommunications sector is recruiting for a Debt Collections Agent

The Debtors agent attends to the billing and debt collection requirements within the Finance and Accounts department, while ensuring excellent customer service levels are maintained at all times.

Main Responsibilities:

• Daily processing of credit notes claims from customers
• Telephonic and written communication with clients
• Liaising with sales department and clients to resolve outstanding queries
• Reconciliation of debtors accounts daily/weekly/monthly
• Collection of outstanding payments owed by debtors and flagging exceptions for the Accounts Team Manager
• Monthly reporting on credit notes passed by category
• Submission of debtor’s declaration monthly
• Reporting of cash collections and outstanding debtors
• Sending out of monthly statements to customers
• Sending out of invoices / PODs when requested by clients (in absence of Junior Debtor’s Assistant)
• Informing sales team of potential problem customers (Arrears)
• Dealing with clients with regards to outstanding debt and payments
• Assist Accounts Team Manager with ad hoc tasks where possible
• Administration of Debtor’ accounts
• Administration of Rebates and Refunds
• Age analysis

Minimum Qualifications and experiences (Non-negotiable):

• Matric with Accounting (Highly preferred but dependent on your work experience)
• Post Graduate studies would be beneficial but not required
• Good knowledge of accounting systems
• Good communication skills (written & verbal – In English and Afrikaans)
• Fluent English and Afrikaans speaking
• Clear and professional telephone voice (Testing will be done)
• Minimum 2 - 4 years in similar role
• Minimum 2 – 3 Years’ experience in customer service
• Experience in debt collection, retentions
• Own Transport (Own vehicle) Preferable