• Good communication skills and vocal style
• Confident and assertive
• Passion for interacting telephonically with customers
• Ability to problem solve
• High degree of patience and tolerance
• Good stress management skills
• Positive attitude
• Self-motivated and driven with a competitive nature
• Strong customer orientation
• High energy
• Keyboard
• Data capturing, processing and mental agility skills
• Negation skills
• Good listening skills
• View collection as a profession