Debtors and Customer Retention Agent
R 8000

Duties include but are not limited to :

Debtors:
• Manage and Coordinate a small Debtors Team
• Ensure the timely reconciliation and collection of outstanding accounts
• Timely resolution of queries on customer accounts
• Compile reports and provide feedback to management with regards to the Debtors Accounts.
• Recovering money from existing and new debtors
• Working with Credit Controllers to contact debtors to pursue payment.
• Making outbound collection calls to debtors.
• Reducing the outstanding debt owed.
• Responding to telephone inquiries using standard scripts and procedures.
• Working with debtors to work out payments.
• Following up clients on previous payment arrangements.
• Locating and establishing contact with debtors.
• Maintaining accurate, up-to-date customer account information.
• When necessary liaising with attorneys
• Daily banking and processing received cheques/EFT’s and cash.
• Reviewing the arrears of clients.
• Negotiating settlements with clients.
• Taking ownership of debt collection cases.
• Maintaining appropriate and comprehensive records of all customer discussions.
• Reporting daily progress against targets to the Team Leader.

Customer Retention:
• Focus on retention of current customers by answering inbound calls from customers and utilize all product knowledge and documentation to provide customers with product and service recommendations appropriate to solve their issue.
• Use a consultative selling approach; increase customer’s awareness of choice as well as competitive advantage over other Wisps
• Provide potential customer with pricing and effectively close the sale.
• Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
• Keep detailed records of sales activity.
• Develop collaborative working relationships with other sales representatives.

Qualifications
• Grade 12
• Driver’s License Code 08
• Tertiary qualification (advantageous)

Requirements:
• Grade 12/ Matric
• +/- 5 Years Working Experience as a Senior debtor
• Computer Literate (Accounting Packages)
• Experience working with the SageOne software program (Advantageous)
• Knowledge of Accounting Software Programs
• Knowledge of proper and ethical debt collection techniques.
• Strong in identifying areas which require Internal Controls and Procedures and must be able to implement effectively.
• Strong attention to detail
Proven track record of 'clean' debtors book
• Highly motivated.
• Exceptional interpersonal skills

Customer focus
IMMEDIATE AVAILABILITY WILL SECURE