Desktop Support Engineer Verfied

Salary Negotiable Not Specified more than 14 days ago 19-10-2017 4:01:18 PM
16-11-2017 4:01:18 PM

Our client in the insurance industry is seeking to employ a Desktop Support Engineer to join their team.

Key Purpose

To implement and support all software and hardware Incidents, changes and requests for the Company. Requests, Changes and Incidents are assigned via the Company’s Service desk, and alternative tasks or projects will be assigned on instruction from the team leader or manager.

Key Outputs  

  • Troubleshoot and resolve desktop hardware and software related queries.
  • Install software according to the Company’s standards and requirements.
  • Ensure the clients’ required IT functionality is met with no redo of work.
  • Resolve logged tickets according to the Service Level Agreement.
  • Work within a team to contribute to the Department’s service delivery.
  • Escalate problematic incidents timorously.
  • Complete all projects or tasks successfully within the time frame assigned.
  • Contribute to the overall team performance by meeting individual SLA each month.

Competencies

  • Must be able to perform labour intensive tasks, as well as to work after hours, on weekends and on standby when necessary.
  • Takes initiative and works under own direction. Takes ownership and responsibility for work and sees it through to resolution.
  • Makes quick, clear decisions which may include tough choices or considered risks.
  • Listens, supports and cares for others and Shows empathy.
  • Relates well to people at all levels.
  • Expresses opinions, information and key points of an argument clearly.
  • Responds quickly to the needs of the client and to their reactions and feedback.
  • Verbal & Written communication skills: Writes in a well-structured and logical way.

Qualifications & Experience

  • IT degree/diploma covering networking, software and hardware, MCSE or related qualification essential.
  • Must have a thorough understanding of all Microsoft applications, from both the supporting and functional point of views.
  • Mobile device support experience preferred. (iPad, Android, BlackBerry (BIS\BES), Exchange Active sync, etc.)
  • Minimum 24 - 36 months experience in all Microsoft desktop operating systems, network protocols, and connectivity.
  • Must have working experience with all desktop related hardware and Microsoft software platforms.
  • Previous experience with asset management and Call logging tools a preferred skill.
  • ITIL V2 or V3 Foundations Certification preferred.
  • Other Windows 7 related qualifications beneficial.
  • Own transport with a valid driver’s license.

Ref: JHB000346/BS