The successful candidate will have at least 1-year of desktop support in a corporate support desk environment and must be able to handle and resolve level 1 support issues. Key for this position is attitude. The Company requires a young individual with a desire to grow and learn from senior engineers
 
REMUNERATION

• Salary based upon qualifications, experience and skill level (approx. R8000 to R15000 CTC)
• Medical aid (50% paid by company – included in CTC, 50% by employee)
• Reimbursement for company travel
• Overtime pay in the form of commission
• Company provided laptop

 
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED

• At least a Matriculation certificate
• A+, N+ and\or equivalent Microsoft qualification on desktop OS
• Good knowledge of hardware components and hardware troubleshooting procedures (desktop)
• Good knowledge of Microsoft desktop operating systems and desktop software
• Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration)
• At least one year of desktop support experience in a corporate networked environment

 
THE MAIN RESPONSIBILITIES OF THE JOB ARE:

• Install, configure and support all Microsoft desktop operating systems
• Install, configure and support all Microsoft and other application software (desktop)
• General hardware installation and troubleshooting (desktop)
• General troubleshooting on all IT related equipment
• Respond to and resolve support calls at customer sites
• Remote administration of workstations
• Responding to monitoring system alerts
• Resolve support calls via remote connection (desktop)
• Complete desktop configuration documentation for client sites
• Execute orders and follow up service and repairs with external suppliers
• Identify possible risks or problems and escalate to senior engineer
• Collect and deliver stock when required