Reporting line: Workshop Manager

Dealership: Centurion

Main Job Activities:

1. Workshop Productivity:

? Responsible for attaining Client servicing times

? Responsible for indicating possible future vehicle faults and servicing requirements

? Responsible for noting and reporting on all components, material and consumables

? Responsible for interpreting and implementing technical skill

? Responsible for the testing of vehicles

? Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs

? Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised

? Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

 2. Customer Service:

? Analyse accurately customers needs and action accordingly

? Maintain a fix right first time policy by ensuring quality workmanship

? Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety

? Establish authorization for extra work

? Ensure all work carried out to Client safety standards

? Ensure maximum use of servicing knowledge and skill to achieve effective and safe service

? Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised

? Protect customers vehicles with covers and dust sheets and safeguard their contents

? Improve and maintain customer service index percentages to agreed standards

? Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports

 3. Cost Control:

? Ensure all hours and material usage are accurately recorded

? Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair

? Minimise wastage of all materials, oils and fluids

 4. Product Knowledge and training:

? Attend all training identified by management to ensure a high product knowledge skill level

? Maintain and develop the skill level on all Client diagnostic equipment

? Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

 Education & experience:

? Computer Literacy

? Minimum Grade 12

? Trade certificate: Diesel Mechanic

? Mercedes Benz experience preferable

 Skills & personal attributes:

? Integrity

? Team Work

? Follow through skills

? Self driven and resilient

? Ability to cope with pressure

? Interpersonal skills (emotional maturity / cross functional collaboration)