Account Manager (Digital) EHC499
Illovo, Sandton, Johannesburg
R15000 – R20 000 per month

Our Client is one of the fastest growing integrated digital communication agencies in SA, providing innovation, smart creativity and sound strategies founded on deep insights.

The ideal candidate will work on multiple accounts and be responsible for managing numerous multi-disciplined digital projects, accountable for client liaison, maintaining relationships with the client, campaign development and management.

Project management of client accounts and all facets of client service and the delivery of agency services in an exceptional manner.

Requirements
Post-matric diploma, degree, qualification in marketing communications
Own transport and drivers licence
Must have thorough understanding of the digital landscape, industry tools and digital opportunities and trend
Three years’ digital agency experience with a minimum of one year as an Account Manager is absolutely essential.
Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, website/ UX, CRM and emerging technologies is essential
Ability to manage and effectively deliver on multiple campaigns/projects with fast turnarounds
Excellent Admin and Project Planning skills
Good presentation skills
Proficient in Excel, Word and PowerPoint
Ability to review campaign results and identify opportunities for improvement.
A self-motivated go-getter who always strives to deliver the best possible results.
Have great work ethic and be prepared to go the extra mile
Ability to work under intense pressure

Key responsibilities:
Build, strengthen and manage relationships with clients and ensure the agency is their trusted source of digital advice
Owning the delivery and quality of digital projects for clients based on deep technical understanding of the digital landscape, trends and opportunities
Quoting, billing and achievement of all campaigns within client budgets
Overseeing creative delivery
Understanding and interpreting of clients’ business and requirements
Identify ways of driving more revenue and sell our full range of digital services to clients
Develop a thorough understanding of the client brands integrated digital marketing communication needs within the business and the competitive landscape
Preparing briefs, presenting creative concepts, identifying channel opportunities and strategies, reporting against agreed KPI’s to ensure clients see the value in all we do for them
Assist with the setting of client KPI’s and managing the delivery and reporting of these
Identify any potential client issues and resolve and escalate as appropriate
Present competitive analysis and monthly reports, sign-off monthly and post-campaign analysis, review and analyse digital activities and opportunities
Attend client and partner agency meetings taking a key role in driving the digital agenda
Develop an in-depth understanding of company’s business philosophy and ensure its upheld at all times
Generate powerful insights linked to focussed integrated digital strategies, with clear objectives and KPIs
Collaborate with internal teams to ensure that company is delivering exceptional digital solutions for all clients
Ensure a thorough understanding and application of all agency tools, templates and processes
Prepare budget recons for presentation to the finance team, and manage project costings within these
Present monthly feedback on key learnings/campaigns to MD and HODs