Digital Account Manager

Location: Durban
Salary: Negotiable

Requirements:
Digital Account Manager with client service and project management experience within a digital marketing agency.
Candidate must have lots of digital experience, and have a creative, pioneering, and innovative spirit. Client service delivery will motivate you. Reasonable technical competence is required, and a passion for detailed project management is essential.
A solid understanding of the digital environment, technologies and capabilities;
Ability to conceptualise solutions to meet client requirements;
A degree or commercial qualification in business, marketing or IT and exceptional communication skills;
Fantastic communication and interpersonal skills and be a real ‘go-getter’;
High attention to detail and a great work ethic;
Proven track record working in an account management role (3-4 years), preferably in a digital agency;
High level of motivation and the ability to motivate and mentor the account management team.
Must have a very strong understanding of the online environment.
Experience in CRM, Web, data management, BTL & direct marketing.
Very strong strategic thinker.
The ability to deliver on the client's business plans and implement accordingly with the team.
Manage the retention of existing clients by delivering consistently high standards.
Manage the health of the client's business within the agency.
Deliver bottom line client profitability and grow the clients' business within the agency.
Great attention to detail.
Excellent communication and presentation skills.
Strong project management skills.
Effective team management skills.
Proficient in basic html, Excel, Word, Power Point, Email & Web.
Experience in content authoring and CMS will be an advantage
Experience with SEO, reporting will be an advantage
Experience with financial services will be an advantage

Responsibilities:
Running certain scale of business billings
Building and growing client relationships
Work on campaign strategies
On top of all day-to-day activities.
Establish and maintain a productive communication between the Client and the Agency.
Ensure that the Agency’s actions are in line with agreements, procedures and budgets, and reflect a unified and agreed point of view.
Maintain close contact with the Client.
Assist in the delivery of services to the Client.
Ensure a smooth and timeous workflow of activities directed at the Client.
Co-ordinate and manage Agency services to the Client.
Lead status meetings
Ensure that Client’s accounts are correct and delivered on time and that payment is effected timeously