Digital Sales / Accounts Manager - Pretoria Verfied

Salary Negotiable Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 03-05-2017 4:01:09 PM
31-05-2017 4:01:09 PM
Our client is a leading DIGITAL MARKETING company based in Pretoria. They are seeking a DIGITAL SALES / ACCOUNTS MANAGER.

Should you meet the above requirements, please email your CV with copy of ID, qualifications and latest payslip

  • The AM is the main point of contact between the Company and the client. This is to facilitate communication and minimise misunderstandings. While communicating with the client, whether by telephone call, email or any other form of communication, the AM represents the Company; when at the Company, the AM represents the client.
  • The AM will be expected to achieve:
    • Sales targets as set by the Company.
    • To achieve up-sales targets as set by the Company.
    • To avert client cancellations and should, therefore, make the necessary efforts to prevent the clients from cancelling their contracts with the Company.
    • To source referrals from existing relationships with clients on an ongoing basis.
    • To source new client prospects each week. 
    • To identify clients to target for up-sales opportunities every month.
    • To secure testimonials and Google Comments from clients on an ongoing basis.
  • The AM should proactively connect and communicate with clients. During meetings with clients, opportunities for up-sales need to be actively sought.
  • All the AM’s clients should be known to him/her and their current business needs should be understood. Every client should be reassessed on a regular basis to re-examine if their sold solution is still affective to the achievement of the client’s expectations.
  • All clients in the AM’s portfolio need to be examined on an on-going basis. Potential problem clients need to be identified and problems resolved proactively. Where the accounts are performing well, the AM needs to target the client in order to offer them a larger solution. All clients should be in a constant upward curve.
  • Signed contracts and extra materials need to be delivered to the relevant administrative person(s) and captured on whichever system the Company uses.
  • The AM needs to ensure that the previously mentioned system accounts and information are kept up to date at all times.
  • The AM will be expected to interact with the client and the internal team members working on the client’s campaign to ensure that the client will receive the optimal service solution by communicating the client’s needs to the said team members.
  • The AM will be expected to:
    • Follow up on outstanding payments from clients on a monthly basis, as communicated from the finance department.
    • Assist the finance department with regards to minimising payment write-offs from clients.
    • Achieve meeting quotas with clients, as stipulated by the Company, and establish good working relations with their client base.
    • To make use and have a good understanding of Google Analytics, Google AdWords and all Google related tools.
    • To send weekly reports to management and team leaders.
    • To ensure that the lead tracking system is kept up to date at all times.
    • To ensure that the AM Performance Sheet is kept up to date at all times.
    • To record, email and keep record of all client and sales meeting notes via the set procedures from management.
    • To implement client meeting checklists, as provided by management.
    • To work as part of a team and share any proven methodologies and tools which may be to the benefit of team members.
    • To take advantage of methods and opportunities to improve their knowledge base of the industry on an ongoing basis.
    • To write and pass certain Google Exams and keep their Google certifications up to date.
    • To research and present training opportunities to team members from time to time, as requested by the Company.
    • To address and follow up on all client complaints. Complaints should always be addressed immediately and handled as a top priority.
    • To keep a calendar of their clients’ birthdays and use the occasion to build relationships by sending gifts and congratulations. Client loyalty is critical to the success of the Company.
    • To attend a weekly team meeting, as well as ad-hoc company events.
    • To attend regular internal sales meetings, account management meetings and training.
  • The AM is accountable for managing his/her time effectively and should be able to, at all times, give an account of his/her whereabouts. Every appointment needs to be listed with physical addresses on Google Calendar. The AM needs to ensure that their Google Calendar is kept up to date at all times.

Skills and experience 

  1. Minimum 5 years’ experience within Digital Marketing / Accounts Manager
  2. Accounts Manager experience within a Large Ad agency
  3. Digital Marketing & Strategy planning experience
  4. Thorough Digital Sales/Account understanding & knowledge
  5. Good understanding of Google Analytics, Google AdWords and all Google related tools
  6. A passion for digital sales / accounts
  7. Ability to turn around work to tight deadlines
  8. Excellent written and verbal communication skills
  9. Strong Microsoft Office skills
  10. Presentation experience, both written and verbal ·         

Recruiter: CompuJobs