RESPONSIBILITIES

Provide account and application support to customers, specifically with regards to software functionality and
troubleshooting of system configurations and network settings.
? Provide prompt, efficient, detailed, customer-oriented service to customers.
? Act as an advocate for our customer, reporting and acting on observed areas for improvement.
? Assume responsibility for developing detailed knowledge about specific product lines and features.
? Ensure internal reference pages are updated.
? Ensure interactive website features are operational and surface all problematic issues for immediate correction.
? Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible
solutions or suggestions.
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REQUIREMENTS

Fluency in English and German, written and verbal communication.
? Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem
solving.
? Effective communication skills and composure under pressure; clear and diplomatic writing skills.
? Flexibility/Availability to provide support on a shift model.
? Customer Service experience, experience within a technical support role is advantageous.

PREFERED QUALIFICATIONS

Tertiary qualification.
? Previous experience in a technical support role.