Dispatch Supervisor - Bloemfontein
Relevant Degree/Diploma /Certification in Logistics/Supply chain Management or related
3 -6 years experience as a Dispatch Supervisor in a similar industry
Ensure efficient and timeous service is provided to all Clover's clients interacting with
the Clover's Dispatch Department directly or indirectly
1.2 Ensure all staff in the Dispatch Dept. are adhering to OHS requirements in the
warehouse and on-delivery
1.3 Plan the Dispatch’s Department’s activities on a daily, weekly and monthly basis
1.4 Manage, monitor and improve the Dispatch Department’s operations effectively
1.5 Build and maintain solid relationships with all Clover's stakeholders.
1.6 Ensure optimal Dispatch Dept. costs levels, keep track and record of all key costs
incurred by the Dispatch Dept. (e.g. Fuel Costs).
1.7 Ensure optimal resource usage and productivity across all areas.
1.8 Review and understand system functionality applicable to Clover's Warehouse
Dispatch Dept. Operations.
1.9 Ensure safety measures are applied to ensure the safety of goods in the Dispatch
Area, in-transit to deliveries and in-transit from upliftment.
1.10 Oversee the timely dispatch of goods due for delivery.
1.11 Ensure all staff going on delivery and/or upliftment are dressed in presentable
manner that reflects positively on Clover's image to clients and suppliers
1.12 Plan, organize and direct Dispatch Dept. related administrative services such as
signage, cleaning, installations, maintenance, repair and safety inspections.
1.13 Perform day to day management administrative tasks such as maintaining files
and processing paperwork (e.g. fuel slips, PODs, Pallet Registers, Trip Sheets).
1.14 Timeously responding to and resolving customer/sales staff communications by
email, fax and telephone.
1.15 Overseeing the cost effective planned maintenance of vehicles, machinery and
equipment in the Dispatch Department as the need arises and as scheduled.
1.16 Producing regular reports and statistics on a daily, weekly and monthly basis or
1.17 Ensuring all customer and internal staff warehouse queries are resolved
1.18 Ensure debriefing is conducted with all drivers and assistants returning from
delivery and/or upliftment trips on a daily basis.
1.19 Ensure all staff in the Dispatch Dept. fill out their daily checklists assigned to their role as required and file all completed checklists in a systematic manner
1.20 Collect data and ensure the performance of individual staff and/or teams in the
Dispatch Department according to set KPIs.
1.21 Plan for and manage the collection of pallets owed to Clover's by clients and
1.22 Manage and monitor all contracted 3PL parties’ operation to ensure they comply with Clover's and Clover's clients’ SLAs and their housekeeping is according to Clover's standards.
1.23 Daily meetings with the Sales Admin and Finance teams to update on deliveries
and enquire on any issues raised by clients with regards to deliveries and collections.
1.24 Ensure daily follow ups are conducted on all collections orders not yet collected
thought the Sales Admin team or directly to the client.
1.25 Compile and send out the standard required daily e-mail communications on
Dispatch Department’s activities.
1.26 Ensure all Standard Operating Procedures (SOPs) and Service Level
Agreements (SLAs) are complied with when executing your daily duties.
1.27 Work in a manner that ensures all your KPIs are met continuously.
1.28 Perform any other duties as required from time to time by the Warehouse
Manager or Senior Management or any other member of staff delegated to
assign duties to you.
2. Supervisory / Leadership / Managerial Tasks
2.1 Communicate clearly and actively throughout the business units with the relevant
stakeholders (sales team, Clover's clients and management).
2.2 Prepare or direct preparation of correspondence, reports, statistics related to the
Clover's Warehouse – Dispatch Department operations area of responsibility, and
operations, maintenance, and safety manuals.
2.3 Define/redefine key performance indicators for every role in the Dispatch
Department to measure effectiveness of the Clover's Warehouse – Dispatch
2.4 Complete and systematically file all Daily Checklists assigned to the Dispatch
2.5 Interview, select, coach, train, manage, and appraise the performance of the
Dispatch Department’s personnel.
2.6 Problem solve, negotiate, and address staff challenges in the Dispatch
2.7 Continuously evaluate the Dispatch Department’s operations and highlight
potential problems or opportunities identified in the operation.