Large multi-national in the Retail sector is looking for a Distribution Support Manager to grow their Logistics and Distribution divisions.

• Accountable for achieving performance targets and standards as required by the Distribution department
• Manage quality of  data capture of POD detail for WFS, Foreign and SAPO parcels
• Maintain track and trace of all parcels in distribution
• Control packaging utilisation, costs and maintain stock levels
• Analyse conformance of SAPO, ISP and courier deliveries. Maintain and manage service levels with service providers
• Monitor  daily pick-ups and furniture assessments by ISP’s and couriers
• Maintain despatch methods and routing of parcels
• Manage productivity of daily activity in the hubs
• Daily, weekly & monthly reporting
• Maintain business continuity

Efficient and effective management of finances

• Maintain the delivery costs per parcel. Control cost centre budget and variable expenses ie stationery stock levels, telephone
• Assist and ensure the completion of budgets by 31st July of each year for following
• Continuously meet budget and profitability targets
• Drive financial planning, forecasting and business management processes to maximize profitability
• Monitor operational cost on an on-going basis
• Update and manage labour forecasting
• Manage overtime costs to remain within the budget

Customer service

• Improve customer experience for SAPO, WFS and Foreign deliveries
• Formulate procedures to improve communication of non-delivered parcels
• Enhance the overall customer experience and customer expectations
• Formulate and drive contingency plans
• Improve and maintain the customer focus drive in resolution of queries

Health and safety management and control & security

• Manage the compliance of the OSH Act regulations
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
• Provide feedback to audit inspectors during and after audit and ensure appropriate remedial actions

Management of people

• Document performance management meetings and identify staff for training needs
• Ensure performance management on under achievers with visible and measurable  improvements on results
• Mentor staff,  identify needs, develop and manage career growth plans
• Ensure team have KPA’s which are assessed bi-annually
• Identify exceptional high performers by factual data for annual achievement reward

Requirements

Qualifications & Accreditations

• Grade 12
• Relevant tertiary qualification in logistics will be advantageous 

Experience & Skills

• Minimum of 3 to 5 years’ distribution / logistics experience in a distribution, FMCG or courier environment
• In depth knowledge and understanding of  distribution outbound and reverse logistics processes
• MS Office with advance Excel skills
• Competent data analytic skills
• Experience in managing relationships with service providers
• Experience in home delivery and/or retail environment will be an advantage 

Attributes & Behaviours

• Excellent organizational, communication, leadership, and customer service skills
• Strong interpersonal skills, verbal and written communication skills
• Well-developed planning ability and good time management skills
• Team player with integrity
• Tenacity and accuracy
• Initiative and sound judgement

Work Level

Middle Management

Ref: CPT000229/AA