KNOWLEDGE REQUIRED:? A passion for delivering service excellence? An in-depth knowledge of Tourplan advantageous? A good knowledge of South Africa, Southern and East Africa preferable? A willingness and aptitude to learnSKILLS REQUIRED:? Communication skills and a good command of the English language with? Time & desk management? Computer aptitude? Attention to detail? Elaborating in writing explanations or descriptions? Working in an orderly manner? Exceptionally customer focusedPERSONAL CHARACTERISTICS:? Good interpersonal skills? Sense of urgency? Passionate about guest delight? Diligence and self-motivation to meet deadlines and keep on top of your job? Willingness/ability to share information and teach and inspire othersPREVIOUS WORK EXPERIENCE REQUIRED? Minimum of 4 – 6 years previous inbound tour consulting experience required