DUTIES / RESPONSIBILITIES OF POSITION:Creative planning and designing of itineraries.Managing the reservations process for bookings in a manner which ensures guest budget is achieved.Handling of bookings from quote to finalising, invoicing and travel documents.Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.Emergency duty will be on a rotational basis as per the Retail Emergency BOP.Working hours early and late shift on a weekly rotational basis.Calm and professional manner of servicing agents and guests.Proactive selling of products and services ensuring the best possible safari for the guests.An independent, curious and “can do it” nature.Upholding the values of the company. KNOWLEDGE REQUIRED: A passion for delivering service excellence.An in-depth knowledge of Tourplan - advantageous.A good knowledge of South Africa, Southern and East Africa preferable.A willingness and aptitude to learn. SKILLS REQUIRED:Communication skills and a good command of the English language.Time & desk management.Computer aptitude.Attention to detail.Elaborating in writing explanations or descriptions.Working in an orderly manner.Exceptionally customer focused.  EXPERIENCE REQUIRED:Minimum of 4 – 6 years previous inbound tour consulting experience required PERSONAL CHARACTERISTICS:Good interpersonal skills.Sense of urgency.Passionate about guest delight.Diligence and self-motivation to meet deadlines and keep on top of your job.Willingness/ability to share information and teach and inspire others. REMUNERATION: (NEGOTIABLE - DEPENDANT ON EXPERIENCE, SKILLS, QUALIFICATIONS AND SUITABILITY)R18, 000.00 negotiable CTC ADDITIONAL BENEFITS:TBC at interview level START DATE: As soon as possible TO APPLY, PLEASE FORWARD ALL THE BELOW INFORMATION:CV in a WORD document format(Must be NEAT AND PRESENTABLE please - All places of employ, dates of employ and reasons for leaving must be stipulated in the CV/CV’s) JOB ID CODE A recent head and shoulders photograph/s to accompany your application/sAny written references from current / previous employers (per applicant) – preference for 2A personalised motivation (in respect of the position you are applying for) as to why you feel you are the ideal candidate for the positionNotice period / Availability to take up new positions / Availability for interviews (Or your next days to travel for interviews)