Description
KEY RESPONSIBILITIES:

Customer Service:

Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
Ensure that you are always polite, friendly and helpful to customers and staff.
Develop the habit of excellence to ensure the delivery of superior customer service.
Always wear clean presentable current corporate wear.
Loading:

Load according to work orders, accurate sizes, glass and quantity.
Make sure that there are documents for all glass loaded and that the load is correct.
Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.
Accurately measure up jobs
Assist with the cutting of glass to size at the workshop and on site when necessary.
Erecting of scaffold and scaffold board and trestles up to and including the first floor.
Assist with tidying up when the job is complete and clean up all broken glass.
Assist with the loading and off-loading of goods.
Ensure quality of workmanship, company's equipment and tools.
Assist Branch Management with reasonable tasks as and when required.
Loading:

Load according to works orders, precise size, correct glass, precise quantity.
Make sure that there are documents for all glass products loaded and that the load is correct
Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.
Delivery:

Follow schedule and meet lead times.
Notify scheduler and customer of any delays.
Offload glass onto swept area.
Off load the full order.
Pack the order neatly and carefully.
Get PODs (Proof of delivery) signed by the customer.
Collect any monies due on COD (Cash on Delivery) orders.
Hand documents and money to office on retur
Reporting:

Report back on a daily basis.
Report all customer problems and or complaints to the Branch Manager
Report all breakages/ damages to glass.
Report any accident to Service Centre Manager immediately.
Report any vehicle problems and do standard weekly checklists on vehicle maintenance.
Responsibility to report on any irregularities to Branch Manager
Assist:

Be willing and available to assist the Workshop whenever needed or requested.
Housekeeping:

Be presentable and maintain the Company image.
Take good care of equipment / tools as per the weekly checklist.
Safety:

Adhere to all safety standards and procedures in that must conform with company regulations and traffic laws.
Driving:

Ensure that you have a valid driver's license.
Ensure that the vehicle is always licensed.
No vehicle abuse inter alia: fuel, speeding and personal use.

Profile
Educational Background:

The minimum education requirement is a Grade 12.
Experience:


Technical expertise and product knowledge
Skills:

Excellent Communication
Excellent interpersonal skills - effective in handling and interacting with customers.
Strong focus on customer service