Dutch Customer Service Advisors - Cape Town
Salary Negotiable
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
20-04-2018 11:00:00 AM
15-06-2018 11:00:00 AM
Salary: R18 000 per month + great incentives.
Starting date: 1st of May 2018
Our Client, one of the leading energy suppliers to commercial and business customers with offices located in Claremont, currently has fantastic positions open for Dutch- speaking customer service advisors. In this role, you will provide excellent customer services to their Netherlands and UK client-base. If you are fluent in Dutch and English, have experience using your Dutch communication skills within a contact centre and wish to broaden your horizons in a dynamic company - then this is the perfect opportunity for you.
Entry requirements:
· Fluent communications skills in Dutch and English (written and spoken)
· A Matric/Grade 12 Certificate or equivalent with the minimum of a D aggregate in Dutch OR
· Prior customer service and/or collections experience with international clients preferred (especially with the Netherlands)
· Sound interpersonal skills
· Prior customer service and/or collections experience with international clients (especially with the UK)
· High attention to detail and accuracy
· Exceptional administrative skills with sound follow-through after contact with customers
Main duties will include, but are not limited to:
1. Transaction Processing
Transactions include:
· Tenders, quotations, renewals, credit checks and gas confirmations, setting up accounts and contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations.
2. Query Resolution (Voice, Email and Correspondence)
· Performing welcome calls to new customers
· Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email and white mail (letters/faxes)
· Liaising with internal/ external parties to resolve customer queries
· Analysing and interpreting data on the available systems to resolve customer queries and enable billing and collections
· Obtaining and evaluating all relevant information to resolve product and service queries and complaints
3. Collections & Debt Management
· Making and receiving calls to maximize cash collection, while maintaining customer service & retention
· Collecting cash, minimising bad debt write offs and preventing future cases/failed debits.
4. Data Gathering
· Updating customer and/or company information on all relevant systems
Why should you apply?
Awesome working hours from Monday to Friday, between 8am – 6pm, no night shifts and no weekends!
Stable, permanent employment
Lucrative Incentive structure