Our client requires the service of a Dutch speaking Customer Support Associate.

Key performance areas:

? Process and Respond to emails received from publishers
? Respond to queries sent to the KDP forums
? Investigate payment concerns brought up by customers
? Route legitimate payment concerns to Accounts Payable
? Reprocess stuck books through the system
? Route issues and bugs that need engineering expertise to the development teams
? Remove content as they are identified by the QA team
? Notify vendors that their content has been removed
? Maintain and improve a knowledge base with unique vendor requests and their solutions
? Work on developing canned responses for common questions
? Work with operations manager in documenting process flows

The successful candidate must have:

? Matric with a relevant qualification
? At least 1-5 years in a front line external (customer or supplier) facing role
? Must be able to communicate in Dutch and English – written and verbal
? Experience in a technical support process, especially for web enabled software products or services is highly preferred
? Must be able to interact with an external party like customers and suppliers comfortably
? Basic familiarity with web technologies and html is highly desirable
? Strong analytical skills required.
? Detail oriented and process focused

Please note that only short listed candidates will be contacted.