Position: Dutch Customer Service Associates (R18 000 pm; Claremont)

Our Client, with offices located in Claremont, currently has fantastic positions open for Dutch- speaking customer service associates/ collections agents. In this role, you will provide excellent customer services to their Netherlands and UK client-base. If you have customer service experience using your fluent in Dutch and English communication skills, then this is the perfect opportunity for you.

Salary: R18 000 per month + great incentives.
Operating hours: Monday – Friday, between 8am – 6pm (no weekends; no late shifts)
Starting date: First week in April 2018.

Entry requirements:
• Fluent communications skills in Dutch and English (written and spoken)
• A Matric/Grade 12 Certificate or equivalent with the minimum of a D aggregate in Dutch OR
• A HAVO or VWO Certificate with the minimum of a 6.0 aggregate in Dutch
• 6 - 12 months relevant working experience in a similar role, within a multi-channel (Voice, Correspondence and Email) customer service /collections contact centre environment
• 2+ years’ experience working in a targeted, direct contact, credit-control department, with proven high resolution of queries.

Main duties will include, but are not limited to:
• Performing welcome calls to new customers
• Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email and white mail (letters/faxes)
• Making and receiving calls to maximize cash collection, while maintaining customer service & retention
• Collecting cash, minimising bad debt write offs and preventing future cases/failed debits.