Position: Dutch Speaking Digital Specialist

Salary: R10 000 – R12 000 CTC + Benefits (Office working hours)

Location: Cape Town (CBD)

Company information

Our client is known as a world class leader in m-commerce for developing and managing payments and apps which enhance consumers’ satisfaction in the use of their mobile devices.

As the Dutch Digital Specialist you will assist digital users and create value in OverTheTop Services, Mobile Payments and Financial Services.

Main duties will include, but are not limited to

Providing account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Providing prompt, efficient and customer-oriented service to customers
Assume responsibility for developing detailed knowledge about specific product lines and features
Ensuring that internal reference pages are updated
Ensuring interactive website features are operational and surface all problematic issues for immediate correction
Actively seek solution to customer needs and identify trends to appropriate personnel, including possible solutions / suggestions

Minimum Requirements

Matric / equivalent
Fluent in German and English (verbal and written)
Excellent troubleshooting and analytical skills with a systematic approach to problem-solving
Clear and diplomatic written skills
Experience within a technical role would be highly advantageous
Tertiary qualification would be desirable

Benefits

Office hours (8h30am – 18h00pm)
Monthly incentives based on performance
Transport ONLY when requested to stay for later shift
No weekend shifts