Are you looking for an exciting new career opportunity in an exciting city? Cape Town, South Africa boasts with culture and adventure. If you love mind-blowing scenery, adrenaline pumped adventures and holiday resorts, you won’t want to miss this amazing job opportunity. A lot of tourists came and fell in love with Cape Town and decided to extend their stay, permanently! Our client is looking for an enthusiastic, energetic and motivated Dutch speaking IT Help-desk Agent to join their amazing team. Keep on reading!

Your key job responsibilities as the Dutch speaking IT Help-desk Agent in Cape Town, South Africa will include:

- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

Requirements for this Dutch speaking IT Help-desk Agent job in Cape Town, South Africa:

- Fluent in Dutch and English (speak, read and write)
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered

If you meet the above requirements for this Dutch speaking IT Help-desk Agent in Cape Town, South Africa, please send your CV through today!