We are currently recruiting for a Duty Manager to join our award winning 5 star Boutique Hotel in Camps Bay.What were looking for is previous experience in a similar role. Along with your flexible attitude, you must be well organised, have excellent guest service skills, passionate about hospitality and guest interaction.If youre ready to make the extra effort to look after our guests and your colleagues, were ready to look after you.Key Performance Areas;Assists with Check ins and Check outs.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.Checks on registration cards of arriving guests and ensures all information should be filled out.Assists in sending guest messagesAssists in handling of any problems experienced in the rooms.Prepares and Escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Checks group department, fit and ensure switchboard makes appropriate wake up calls.Assists reception, business centre, cashier and concierge during times they are busy.Answers guests inquires, handles complaints and attend to the needs of the guests.Promotes and maintains good public relations.Motivates and maintains good staff relations.To responsible for front office operation during the absence of Front Office Manager (HO).To discuss all matters that needed to follow up with the next shift Reception Manager.Approves the working schedule for the front office attendantsConducts and ensures the neat appearance of front office attendants as well as correct attitude and behaviour, discusses problems that encountered on this point with the front office manager.PREREQUISITES:Must be able to communicate in English writing and speaking and other languages are advantageous. Good personality and charming is important in the way to represent him/herself on behalf of hotel management.Education: Graduates bachelor degree and/or diploma in hotel and restaurant management or other related fieldExperience:Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management softwares, Telephone Switch board.If you have the skills, the experience and the qualifications I would love to hear from you. Please email me your CV with a face photograph and details of three contactable references.