I am now in search for a Duty Manager. This is the ideal opportunity for someone who is career orientated and looking at either moving up the ranks in FOH or someone who is looking at a new opportunity career wise to grow and learn in one of the most service orientated establishments in the Eastern Cape.

Upon appointment candidates have to carry out the following roles and responsibilities:


Skills and Attributes

Diligent
Excellent Communication
Timely
Can do attitude
Neat and well presented

Responsibilities and Duties

Checking in and checking out guests
Counting float with guest relations
Ensuring that all accounts get checked daily and correct admin procedures are being followed by the whole team
To pre-check all arrivals and make sure the comply to company standards
To check departure lodges to see if guests left anything behind and follow correct ‘lost & found’ procedures
Assist in general reservation queries when the reservations department needs an extra hand.
Create a welcoming atmosphere in the hotel area being attentive to all sense levels i.e. smell, music, feel(temp) etc.
Conducting the morning management meetings over weekends and when FOH manager is off duty
Keeping the standard of general duties such as emails, checklists etc at high level and ensuring that SOP gets followed through and not just ticked
Placing orders for special guests requests such as flowers, newspapers, rental vehicles etc.
Creating itineraries for guests on request based on their preferences and specifications
Handle all duties that seeks senior attention i.e. guest complaints, complicated email requests etc.
Liaise with guests and introduce yourself as a point of contact for the duration of their stay or as long as you are on duty.
Double check welcome letters and registration cards and ensure they are perfect before placing them in admin. reception and rooms.
Book relevant tours and transfers based on guests requests.
Communicate important information through to all relevant departments and check up that it is being followed through
Read through the handover before it gets sent out and add any additional information that might have been missed
Work with Housekeeping hand in hand in ensuring arrivals are in top and perfect condition
Update and follow up on maintenance & checklists

If you think you have got what it takes then I would like to hear from you. Please forward me your updated CV with a clear face photo.