FunctionTo ensure the smooth and efficient operation of the Front of House department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. Required Experience & QualificationsMust have previous 4 or 5* experience (in similar position, minimum 3 years)A motivated individual with good communication and interpersonal skills Diploma / Degree from a reputable hotel schoolExcellent written, computer (Amadeus) and verbal communication skillsCustomer / staff focused & team orientated Duties and ResponsibilitiesEnsure that the guest has a pleasant stay by supervision of: room allocations, smooth check in & check out and special requirements of the guest.Act as a ‘One Point Contact’ for the guest and constantly interact with guests in order to solicit feedback.Ensure that all the operational standards set for all the processes are followed.Co-ordinate operations with Club Floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.Adheres to organisational policies and regulations.Assists in Front Office Operation / Systems as and where required.Maintains excellent relationships and professionalism among all associates.Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.Recruitment and Performance Appraisal & Management of associates in the department. Kindly submit confidential applications to Human Resources. Applications should include a motivational letter, updated C.V. as well as copies of relevant qualifications. Please note only shortlisted applicants will be contacted.