Duty Manager - Stellenbosch Verfied

Salary Negotiable Stellenbosch, Western Cape Stellenbosch, Western Cape more than 14 days ago 05-08-2016 7:34:08 AM
02-09-2016 7:34:08 AM
Duty Manager

Well established Hotel and Spa is currently seeking to employ a Duty Manager to join their team.
You will need to be well presented, have a sense of urgency, strong attention to detail and a positive attitude.

Requirements:

• Grade / Matric
• 2 – 3 years 5 star Hotel Front Office experience
• Minimum 1 year Management exposure
• Computer literate

Duties will include but aren’t limited to:

• Assess efficiency of Department’s Standard Operating Procedures and amend if necessary.
• Assess compliance to standards and conduct on-the-job guidance / training to address gaps.
• Supply and co-ordinate effective training to enable all Guest Services staff to carry out their duties as required.
• Roster staff according to business levels.
• Book transport for staff rostered (if applicable).
• Manage working hours and attendance of staff - keep Attendance Register.
• At all times be aware of required output-based performance standards.
• Ensure the professional running of the day-to-day Guest Services operation with all Service Standards in line with the Hotels Policies for ultimate guest satisfaction.
• Liaise with other departments and associates to ensure the smooth running of Rooms Division
• In addition to performing essential functions, the position may require the performance of a combination of supportive functions.
• Possess job specific systems-knowledge, skills and abilities.
• Familiar with local health and safety codes and regulations.

Please note: Should you not receive a response within 48 hours, please consider your application as unsuccessful.