Role Objectives:
• Ensure the delivery of public and corporate examinations through effective planning and co-ordination. Ensuring the
• delivery of FAIS examinations in compliance with, best practice standards, rules and regulations of the company as well as the
• Financial Services Board (FSB)

Duties:
Examination Management
• Manage exam delivery process
• Coordination of exam sessions
• Manage appeals and
• remarks process
• Facilitate the submission of the weekly report to the FSB
• Ensure auditing session takes place for all exam sessions
• Prepare monthly operational reports
• Final audit of exams prior to sign off for printing and distribution ensure done and up to date
• Optimization examination process flows
• Sign-off on weekly payments to invigilators and
Staff Leadership and Management
• Lead and motivate staff by setting goals; creating a common direction and leading by example
• Set and communicate KPAs
• Manage targets and objectives
• Provide direction, guidance and support to staff members
Budget / Forecast / Management
• Build a detailed, bottom-up annual budget for areas of responsibility.
• Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available.
• Be prepared to discuss assumptions used for developing budgets and forecasts.
• Manage expenses of the department
Operational Management
• Co-develop and implement policies/procedures
• Clarify exam procedure and respond to all queries
• Manage and maintain the internal tracking system of all exams delivered and associated results and data
• Enhance certification tracking system to respond to increased data with the goal of expanding and automating
• reporting capabilities
• Provide exam statistics and reports to management
• Management of all corporate relations
• Ensure highest levels of customer service standards

EXPERIENCE AND QUALIFICATIONS
• Relevant tertiary qualification (qualification in Education is an advantage)
• Prior experience in operational management (5-8years)
• Prior experience in administering of academic qualifications
• Registered assessor and/moderator

DIRECT AND INDIRECT COLLABORATION
• HOD Examination
• FSB
• All internal functional departments
• KEY PERFORMANCE AREAS
• Examination Management
• Personnel Management
• Cost control
• Relationship Management

This is an open vacancy and ONLY applications from South African citizens will be considered,
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.