JOB DESCRIPTION: CONSULTANT – EMPLOYEE RELATIONS & PERFORMANCE SPECIALIST:

Overview:
RB Africa is a dynamic specialist consultancy with experience in a range of strategic advisory, performance improvement, human resources, research, legal, financial and project management services.

Our consultants need to be able to provide general support to clients based on our core service offerings as well as specialist advice in a relevant field. As we are a small consulting company, consultants will also need to manage all aspects of their dealings with their clients as well as contribute and support company initiatives.
• Vision: To provide high quality, people centred, performance improvement solutions to clients
• Core Values: Integrity, Honesty, Respect, Teamwork
• Client Commitment:
o Working together towards achieving RB’s vision, mission and strategy;
o Mutual respect for the members of the RB team;
o Recognition of each other’s goals and expectation of the business;
o Transparency in all matters of mutual interest;
o Effective communication;
o Recognition and reward against pre-determined performance targets.
What we do: People and Performance

One of the challenges facing South African companies is the implementation of strategy in an increasingly disruptive work environment. RB Africa offers strategic facilitation and advice to companies experiencing poor productivity, low workplace morale and volatile labour relations.

We help with the design and implementation of a customised Operating Model, which provides organisations with the tools they need to minimise conflict, optimise performance and develop a positive work culture. In a competitive economic climate with high levels of labour instability, it is imperative that companies develop ways of leading and managing for performance that are supported by all employees and stakeholders.

Our work includes the design, development and implementation of tailor-made best practice processes, detailed operating procedures and people-centred policies in the following areas:
• A performance-driven culture
• High-performance operational meeting structures
• Effective organisational communication processes
• Structures to facilitate high-performing union / management engagement
• Critical leadership skills
• Creating high performance teams
• Stakeholder engagement structures
• Stakeholder sustainability.

The end-result is a tailor-made toolkit – complete with detailed operating procedures, roles and responsibilities, templates and agreements in order to implement the strategy.

RB Africa is currently working largely in the manufacturing, mining and auto sectors.
The Role:
1. Specialist Services:
Provide clients support to set up and evaluate the effectiveness of business processes / operating models and offer solutions for obstacles and roadblocks. Initially this will be focused on the auto sector and based in East London. This will include the implementation of all or some of the above Operating Model areas with a key focus on the following:
• Leadership (including management, shop floor management and shop stewards) coaching and development;
• Strategic and team performance indicators, scorecards and reporting processes;
• Meeting structures, planning, measuring, recording and reporting of performance;
• Optimising processes and procedures;
• Team effectiveness;
• Roadblock / Issue resolution;
• Performance based recognition and reward (incentive schemes);
• Systems.
This will include amongst other things: conducting assessments and audits, facilitating workshops and strategic sessions, developing and running training, engaging with line management and relevant stakeholders, developing implementation plans and tools.

2. Deliverables:
The consultant must meet key performance targets which will be reviewed every 3 months and are aligned to the following RB key performance drivers:
• Customer focused – develop world class solutions for our client and build strong relationships with them.
• Team focused – committed, happy, balanced performance driven team.
• Sustainability focused – sustainable and adaptable RB that continues to build shareholder value.
• Individual focused – growth and development of employees.
• Best practise focused - policies and operating processes

3. Project Management:
All consultants need to project manage their work with their clients. This includes, but is not limited to:
• Development of project plans, reporting and budgets;
• Regular and consistent communication with client;
• Identifying relevant service providers if necessary;
• Invoicing and ensuring payment;
• Managing and engaging with other resources or service providers working on the project;
• Reporting project progress, bottlenecks and plans to RB team.

4. Internal Processes:
All consultants need to contribute to the sustainability and success of RB. This includes, but is not limited to:
• Identifying internal and external opportunities for RB
• Taking initiative to support the achievement of RB’s goals
• Developing new or improving on current RB service offerings
• Support and initiate marketing and networking initiatives
• Constantly improve and keep up to date individual area of expertise to ensure we are seen as specialists by the market
• Participate in performance reviews
• Ensure personal development plans are implemented and support training and development of fellow RB team members
• Initiate, participate in and support community and social development initiatives
• Participate, report, present and at times run RB internal meetings
• Communicate, report, share and engage with the RB team

Skills & Competency Requirements:

1. Critical Characteristics:
We hire for attitude and train for skill, as such the following characteristics are key.
• Excellent people skills
• The ability to communicate effectively, both written / visual and spoken communication (excellent English a requirement, however proficiency in additional African languages an advantage)
• An initiative-taker
• A problem-solver
• The ability to translate strategy in to practice
• Innovative and creative
• Solutions driven
• Disciplined and hard working
• Flexible and able to work in different environments
• The ability to work independently
• Believe in a better future for South Africa

2. Other requirements (advantage):

• Young and energetic
• Degree and / or previous experience in relevant field
• Experience and / or knowledge of the Auto Sector
Application Process:
1. Phase 1:
• Submit CVs and a covering note by the 30 April 2018.
2. Phase 2:
• Shortlisted applicants will be asked to do an assignment and to submit examples of previous work, invited for an interview and a site visit.
• References will be contacted.