Our Client, an established earth-moving/mining equipment manufacturer, currently has an opportunity for an Engineering Support Manager.

The successful incumbent will hold a degree in Engineering and be Pr Eng certified together with 5-10 years' experience. GCC Mines and Works will be advantageous.

Job description / core competencies:

All aftermarket service [LCS] delivery, direct involvement in technical and labour related interventions, advisory on sales and engineering design changes.
Manage trial machine processes to ensure a positive outcome, ensure the necessary documentation, reporting and resources are available, facilitate the technical dynamics and integrational operating issues that differ from site to site.
Interpret the reporting conventions and ensure the data is mutually reliable form which to base the close-out and concluding report. Ensure integrity of the asset/s.
Engage with customers, including underground and site visits, on various machine technical operating issues, safety related concerns or improvements, design improvements, operating standards, Ergonomics, aftermarket enhancements etc. with the view of maintaining regulatory compliance of our equipment and feedback as part of an on-going product improvement program. Institute a formal reporting structure to document these on-going interventions.
Research, compile technically and factually, Issue and publish Service bulletins that relate directly to the safety warnings, maintenance procedures, inspection protocols, change management incidents, potential failure and safety warnings. Service Bulletins to be published in collaboration with our OEM suppliers, and where necessary legal advice or opinion so as to limit our liability by the issuance of such documentation. In addition to follow-up from time to time with our field service personnel to ensure these protocols or interventions are being implemented in the field. i.e. the drive chain interventions on the UV?s and periodic inspections. Proper archiving and distribution records of service bulletins to be maintained.
Promote and manage the Field Servicemen technical competence initiatives, review knowledge gaps, institute product training interventions, assist in the compilation of training material and content, periodically review competency evaluations and up-skilling progress per individuals.
Warranty claim reports and data analysed to determine failure trends, and management remedial action taken to improve quality, OEM quality, operator abuse, preventative circuit modifications, etc.
Over-inspection of service sites, and servicemen vehicles and tools to determine if the correct standards of establishment, tooling and service delivery are being maintained, including dress code, documentation and procedural compliance, audit reporting.
Urgent breakdown resolution, assume lead role where necessary to resolve urgent machine breakdown issues by coordinating resources within the company to resolve the issue expeditiously, with technical competence.
New equipment model training and parts recommendations to be proposed according to experience and OEM recommendations in liaison with management and finance directives.
Thoroughly understand the operating methodologies of the equipment, including standard operating procedures, fault diagnosis, wear trends, site maintenance peculiarities, and safety risks, operating skills requirements, and best practices in order to guide the development of appropriate training material, and site specific operating problems.
POC's and ongoing data acquisition from operating sites, liaison with branch and mine site personnel to analyse and update comparative operating costs, make recommendations to customers, initiate interventions to remedy anomalies.
Machine population records and operating data, commissioning reports, and life cycle costing data to be archived and monitored with reports to advise when machines are due for rebuilds or replacement.
Safety risk analysis generic and site specific in consultation with customers to mitigate operating risks in accordance with regulations and SOP's.

Country: South Africa
Location: Boksburg

Job Qualifications, Skills & Experience:

Degree in Engineering and registered as Pr. Eng
5 - 10 years' experience
Government Certificate of Competency Mines and Works (preference)
Project Management Skills
Experience in general business, mining and production
Legal knowledge of applicable legislation, OHS Act, Minerals Act and Regulations Focused.
Able to work under pressure.

Company Description:

Our Client prides themselves in the ability to offer a full suite of underground mining equipment of the highest international standards. Drawing on exclusive technology partnerships with several major industry leaders throughout the world, our Client is able to offer the latest in cutting-edge innovation and product development to the market. Through collaboration with both the client and its international partners, our Client's engineers comprehensive, tailor-made solutions with their constantly expanding suite of mechanized mining equipment and their full range of well-established support services.