Call Centre Agent - Sandton
R
10k-17k
per month
Sandton, Gauteng
Sandton,
Gauteng
more than 14 days ago
13-04-2015 1:59:45 PM
11-05-2015 1:59:45 PM
Our client based in Melrose Arch (Northern suburbs of Johannesburg) is looking for an English & Afrikaans Speaking Call Centre Agent to join their company.
Salary: R 10 - 17 000 PM (Plus Benefits)
Requirements:
3 years customer service experience within a large volume call center
A clear voice and excellent telephonic and written communication skills.
Intermediate computer proficiency (specifically MS Office and internet applications).
Typing skill and accuracy of an average of 30 words per minute with 90% accuracy.
Strong attention to detail and distinct ability to identify/solve problems.
Must be able to work shifts: 6am – 4pm (2 days), 1pm – 11pm (2 days), 9pm – 7am (2 days) then they get 4 days off
Own transport
Duties:
Responding to all incoming customer queries, via all contact mediums (i.e. calls, live
chat and e-mail).
Ensuring that all communication/volume received on his/her shift is dealt with in the
required timeframe/manner.
Ensuring that any/all communication with our users/clients is of the required/expected
quality.
Doing everything to ensure the retention of all clients/users
Salary: R 10 - 17 000 PM (Plus Benefits)
Please note:
Ensure that you meet the minimum requirements.
We will be getting back to applicants that meet all of the above requirements
Should you not receive any response from us within 2 weeks you can deem your application as unsuccessful for this position