English Service Host - Cape Town Verfied Gold Badge

R 10.5k per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 06-11-2014 11:32:39 AM
04-12-2014 11:32:39 AM
Due to company growth, there is a need for English Service Hosts. The successful candidate will be required to complete the following duties:
The role overview:
Providing world-class customer service by responding to customer queries by telephone, email and online chats
Processing and resolving of incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Completion of tasks assigned during shift
Customer relationship building and management as well as cross selling of products and services
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers
Excellent time management and adherence to schedule
Performing extra tasks given by managers / shift supervisors as required
Who we are looking for:
Tertiary qualification
· Proven team player with a ‘can do’ attitude
Ability to drive revenue through customer service
Decisive and analytical nature
High attention to detail and initiative
Superior written and verbal communication skills
Ability to deal with difficult player requests and complaints, using appropriate tone and language
Ability to develop and retain relationships
Strong interpersonal skills
· Ability to work under pressure and maintain concentration for prolonged time periods
· Ability to develop strong working relationships within the team, and other departments
· Ability to handle conflict
· Excellent “follow-up” work ethic
· Good decision making and judgment
· Accountability
· Systematic, precise, logical, accurate and thorough