EUC Engineer - Durban
Salary Negotiable
Durban, Kwazulu-Natal
Durban,
Kwazulu-Natal
more than 14 days ago
26-05-2017 8:03:36 AM
23-06-2017 8:03:36 AM
What we expect you to do:
The Engineer will be required to fulfil the following primary objectives:
• Client satisfaction is key
• Ensure that all Service Level Agreement (SLA) requests are attended to professionally and within the required time frames
• Ensure that all new installations whether managed by a Project Manager or by an Operations Manager are completed professionally and in line with the proposal
• The Engineer must have a good understanding and appreciation of business principles
• Add value to an existing dynamic team structure
• The Engineer must be client focused and display a proactive approach to solving high level problems.
• The Engineer must work well under pressure and within a support team, contributing to their success
• Ensure excellent Service Delivery to our client base within the agreed SLA metrics
• Have the ability to make complex configuration changes, action and manage installations and attend to high level break/fix events
• Will be held accountable for installations through to completion
• Will be accountable for resolving break/fix incidents at a high level of complexity
• Must take responsibility for problem resolution and troubleshooting of complex problems
• Respond to escalated client requests and support requests and see them through to resolution
• Required to escalate complex problems to the relevant vendor and manage them through to resolution
• Demonstrate fundamental project management and administration ability
• Report writing and project documentation is a requirement
• Use client engagement skills to conduct presentations at medium levels within the client’s organisation
• Advanced vendor and technology certification is required, whilst maintaining a broad base technology understanding
• Overtime work is required
• Will be required to provide standby services to clients
• Interface effectively with the front end of the business
• Utilisation and service report/project activities must be maintained using Global Operational Services systems
• Ability to attend to client facing documentation (Micro designs and As Built documentation)
• Must have the ability to communicate effectively with colleagues and clients
• Perform root cause analysis and adhere to any related process such as change management
Technical certifications, Experience required:
• A MCSE certification is required
• Exchange certification is required
• Hyper-V certification is required
• Lync / Skype for Business experience will be beneficial
• SQL certification / experience will be beneficial
• Experience in general cloud solutions will be beneficial, i.e. Office365, Azure, Enterprise Mobility Suite
• Any other Business Unit related certifications and skills will be beneficial
• The Engineer must have advanced certifications within the associated Business Unit
• The Engineer must have at least 5 years’ experience in delivering SLA and Project based solutions
• A proven track record in the technologies associated to the relevant Business Unit
• Methodical and Logical diagnostic skills
• Must be able to work under pressure.
• Knowledge of the IT Market with specific reference to the associated Business Unit
• Be an early adopter of new technologies within the associated Business Unit
• Own transport