EUC Engineer - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 26-05-2017 8:03:36 AM
23-06-2017 8:03:36 AM
What we expect you to do:

The Engineer will be required to fulfil the following primary objectives:

• Client satisfaction is key

• Ensure that all Service Level Agreement (SLA) requests are attended to professionally and within the required time frames

• Ensure that all new installations whether managed by a Project Manager or by an Operations Manager are completed professionally and in line with the proposal

• The Engineer must have a good understanding and appreciation of business principles

• Add value to an existing dynamic team structure

• The Engineer must be client focused and display a proactive approach to solving high level problems.

• The Engineer must work well under pressure and within a support team, contributing to their success

• Ensure excellent Service Delivery to our client base within the agreed SLA metrics

• Have the ability to make complex configuration changes, action and manage installations and attend to high level break/fix events

• Will be held accountable for installations through to completion

• Will be accountable for resolving break/fix incidents at a high level of complexity

• Must take responsibility for problem resolution and troubleshooting of complex problems

• Respond to escalated client requests and support requests and see them through to resolution

• Required to escalate complex problems to the relevant vendor and manage them through to resolution

• Demonstrate fundamental project management and administration ability

• Report writing and project documentation is a requirement

• Use client engagement skills to conduct presentations at medium levels within the client’s organisation

• Advanced vendor and technology certification is required, whilst maintaining a broad base technology understanding

• Overtime work is required

• Will be required to provide standby services to clients

• Interface effectively with the front end of the business

• Utilisation and service report/project activities must be maintained using Global Operational Services systems

• Ability to attend to client facing documentation (Micro designs and As Built documentation)

• Must have the ability to communicate effectively with colleagues and clients

• Perform root cause analysis and adhere to any related process such as change management


Technical certifications, Experience required:

• A MCSE certification is required

• Exchange certification is required

• Hyper-V certification is required

• Lync / Skype for Business experience will be beneficial

• SQL certification / experience will be beneficial

• Experience in general cloud solutions will be beneficial, i.e. Office365, Azure, Enterprise Mobility Suite

• Any other Business Unit related certifications and skills will be beneficial

• The Engineer must have advanced certifications within the associated Business Unit

• The Engineer must have at least 5 years’ experience in delivering SLA and Project based solutions

• A proven track record in the technologies associated to the relevant Business Unit

• Methodical and Logical diagnostic skills

• Must be able to work under pressure.

• Knowledge of the IT Market with specific reference to the associated Business Unit

• Be an early adopter of new technologies within the associated Business Unit

• Own transport