Would you like to work for a leading telecommunications company. This team has a great job opportunity for a General Manager: Customer & Revenue Management to join their team in Johannesburg. You will provide leadership and drive innovation technology solutions around all customer channels and touchpoints

Your key job responsibilities as the General Manager: Customer Channels in Johannesburg will include:

- Lead the development of the Customer Channels strategy in line with overarching Group Technology goals with an emphasis on user experience and customer journey

- Ensure effective implementation of the Customer Channels strategy by means of providing direction, structure, business plans and support

- Manage the unification of portals and channels to service all customers/partners/agents

- Ensure alignment with Group Marketing to ensure that the UX design and customer journey is in line with brand and experience metrics

- Ensure alignment with Group Commercial/Digital/EBU to ensure all service functions are effectively exposed through the channels in an efficient manner

- Drive a demand management process to ensure that portal framework remains standard across all operations

- Ensure alignment of the SmartApp solution across all devices

- Standardise the kiosks and terminals (SIM/POS/handsets) to ensure effective service enablement at all service touchpoints

- Provide technical leadership on projects involving Customer Channels, and provide input into the review of all projects initiated.

- Review key risks, issues, and dependencies relating to Customer Channels, and set mitigation actions as required

- Report on a monthly basis to management relating to progress made within Customer Channels and in accordance with the measurement metrics set by Group Technology and the Business

Requirements for this General Manager: Customer Channels job in Johannesburg:

- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Degree Preferred)

- MBA / Masters advantageous

- English, French and Arabic (advantageous)

- Relevant certification/accreditation/membership with professional body as required for role

- Minimum 5 years’ Senior Management experience

- Minimum 3 years’ relevant sector/industry/area of specialisation

- Deep knowledge of portal technologies and frameworks

- Customer journey definition and UX design experience

- Work across diverse cultures and geographies

- Proven track record of business improvement and strategy development

If you meet the above requirements for this General Manager: Customer Channels job in Johannesburg, please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist