I am now in search of a Assistant Housekeeper for a star property in Hermanus. The ideal candidate must have To maintain high levels of hygiene and standards throughout the Lodge.
To maintain the Lodge facility’s equipment and core assets.
To create and maintain a peaceful, harmonious, and tranquil environment for our guests.To ensure that Guests are completely ‘blown away ‘by their experience.To aim at reaching monthly targets.
To ensure that the maintenance staff are happy and working as a team. Be hardworking and have an eye for detail.
Scope and General Purpose:
To supervise, control and participate in the day to day function housekeeping and the employees ensuring the highest
standard is obtained. To maintain and improve the standards housekeeping department, to ensure guest satisfaction
and to maximize profitability of designated areas of responsibility. To ensure that all areas of housekeeping are kept to
the standards laid down by the Company and all policies and procedures are adhered too, bearing in mind the
companies mission statement: Check on clean public areas, keeping the standard required by the company, checking
of guest laundry and ordering. Uniforms, shoes and name badges, To give the guest a complete experience and a
perfect stay.
Responsible to:
Housekeeping Manager
Liaises with:
Food and Beverage Manager
Front of House Managers
Executive Chef & Head Chef
Housekeeping Manager
Head Housekeeper
Maintenance Manager
Gardeners
Security on Duty
Spa Therapist
HR Manager
Accountant
Main Duties and Responsibilities:
? To ensure that the property provides well-furnished and maintained guestrooms, public space and staff areas. Responsible for assisting the development of housekeeping policies and procedures by which the highest possible degree of cleanliness, maintenance, and aesthetic value is achieved.
? To assist in the developing of departmental training programs and to ensure proper implementation in rooms and public space.
? Responsible for smooth, timely communication between departments.
? Ensures excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests
? In the absence of the Executive Housekeeper you are responsible for maintaining master key control.
? Verifies that accurate room status information is maintained and properly communicated.
? Resolves guest problems quickly, efficiently, and courteously.
? Supervises all housekeeping employees; ensure that discipline is maintained and write warning letters when company policy has been violated.
? Plans the work for the Housekeeping department and distributes assignments accordingly.
? Informs new employees of regulations.
? Inspects the Housekeeping staff periodically to determine if they are on duty.
? Checks the Housekeeping staff’s quality and quantity of work, checking places likely to be overlooked.
? Wears the proper uniform at all times. Require all housekeeping employees to wear proper uniforms at all times.
? Upholds the hotels commitment to hospitality.
? Maintains a lost and found department and is responsible for all lost and found items.
? Supervises the linen stock levels and maintains par stocks in the hotel.
? Supervises the flow of soiled linen to the laundry.
? Supervises the laundry process.
? In the absence f the Executive Housekeeper you are responsible for the ordering of all guest supplies and cleaning materials.
? Ensures that all laundry is correctly laundered according to specifications.
? Monitors the movement of guest laundry.
? Ensures that all laundry and housekeeping equipment is in good working order.
? Remove all the items that do not belong in the room (rubbish, dirty trays, candles, glasses, ashtrays etc.)
? Empty all dustbins.
? Open all windows to air the room
? Flush the toilet and hygienically clean the toilet.
? Strip all dirty linen of the bed and make up with clean and fresh linen.
? Take all dirty linen to the laundry.
? Clean toilet, bath, shower, basins, shelves, shower glass spotlessly clean
? Mop bathroom floor with sanitiser.
? Fill up and/or replace all guest amenity bottles
? Wipe and clean these amenity bottles properly before replacing them
? Replace soap if it is a new arrival.
? Clean and polish all taps.
? Check toilet rolls have an adequate supply and there is a spare roll.
? Wrap toilet paper and place a fresh flower on it.
? Replenish all cotton buds, cotton balls and facial tissues.
? Place all ornaments in correct position
? Straighten magazines, and make sure all outdated magazines are removed
? Bright up lights from dim setting whilst cleaning
? Check that all lights are working and all bulbs are working
? Clean bathroom windows and shutters.
? Dust all pictures and shelves in bedroom.
? Clean all shutters in room and put in correct position.
? Straighten lamps and place phone in correct place.
? Wash dirty glasses in kitchen. Replace all cracked or chipped glasses immediately.
? Dust inside the TV cabinet and check for DVD’s
? If the guest has checked out return the DVD to the cupboard in reception.
? Ensure that all cupboards and their shelves are clean.
? Refresh all bath robes and make sure they are not creased.
? Check slippers and replace used slippers with new ones.
? Check that duvet and pillows are clean and not dirty.
? Dust skirting boards.
? Mop bedroom floor and vacuum all carpets in room
? Ensure that windows are clean and clean if necessary.
? Wipe and clean outside furniture and straighten up in the correct positions.
? Ensure that balcony areas are clean at all times, swept and mopped properly
? Ensure that all dead flowers are thrown away.
? Ensure that there is clean water in vases and vases are full and also clean.
? Ensure that all equipment you are issued is looked after and well maintained.
? Follow all reasonable instructions given by superiors.
? Make sure that you are polite and friendly to all guests at all times
? Do not work in areas where guests are only a couple of meters away.
? Make sure that you are always neat and tidy and wearing the correct uniform.
? Always speak softly as not to disturb guests in earshot of you.
? Report the room status to your supervisor as soon as you have finished with the room so that it can be checked immediately.
? Make corrections immediately in the room if requested.
? Report room status again to your immediate supervisor for a final check.
? You may be required to perform turn-down duties from time to time.
? A willingness to learn and to be cross trained within the Housekeeping department must be displayed at all times.
? Be prepared to assist all fellow colleagues in the housekeeping department with their duties.
? Sweep the entire room one final time before exiting
? Ensure that a high level of personal hygiene is adhered to at all times.
Starting Date:
As soon as possible
Requirements:
To maintain high levels of hygiene and standards throughout the Lodge.
To maintain the Lodge facility’s equipment and core assets.
To create and maintain a peaceful, harmonious, and tranquil environment for our guests.
To ensure that Guests are completely ‘blown away ‘by their experience.
To aim at reaching monthly targets.
To ensure that the maintenance staff are happy and working as a team.
To constantly strive going from “GOOD TO GREAT”
Character Traits
Hard working
Eye for detail
Passionate and Expert in their field
Time management
Work under pressure
Challenges and results
Experience/Qualifications
Experience in international or local 5 Star hotel dealing with international guest
2-3 Years training or qualifications in hospitality
Need good communication skills
This is an amazing career opportunity to work at one of the best properties in the country and thrive in your chosen career.
If you think you have got what it takes then I'd like to hear from you!!!
Please send me your CV and include a clear professional face photograph with two recent contactable references.
NOTE: If you do not receive a reply within 2 weeks, then most likely the position has been shorlisted and will be filled. However we will have your CV's on our database and you will be contacted by one of our highly skilled staff should a vacancy suiting your experience become available.