Executive Housekeeper - Centurion
The main areas (but not only limited to this) the Executive Housekeeper manages are:
? Housekeeping and all public areas
? Responsible for all Housekeeping Staff
? Responsible for Housekeeping Staff Training
? Supervising of Staff
? Supervise Operation to keep up with set Standards & Hotel policies
? Prime objective being service to the guest as well as for his/her comfort
? Obey and make sure of the safety regulations
? Control linen and Laundry
? Control all guest supplies
? Order Guest amenities
? Cost control of staffing, Amenities and OE equipment
? Report any discrepancies immediately to Rooms Div. And GM and Finance controller
Key performance Areas:
? Ensure clean and tidy stocked rooms.
? Public area and corridors to standard
? Stock control
? Quality control
? Supervise, schedule and train housekeeping staff.
Supervise and Training :
? Make sure all Team-members understand the importance of a safe and clean Hotel,
(wet Floor signs etc.)
? Plan Staff per Occupancy well, when ever possible to not occur overtime costs.
? Keep up training and encourage Staff for a positive attitude ( Lets do it )
? Keep uniforms well maintained of all departments
? Check that all O/E equipment is well taken care of and controlled.
? Control linen when it comes back from Laundry - check and Supervise - teach the Laundry Superviser how to do it.
? Cost control planning for Capex
? Stock Control
? Make sure all areas are covered with well trained Staff members
? Train all staff members knocking and entering procedure
? No tolerance policy
? Personal hygiene
? Council and guide staff where needed.
? Oral communications
? Written communication
? Planning and organising
? Energy and initiative
? Individual leadership
? Development of staff
? Safety awareness
? Customer service orientation
? Work standards
? Stress tolerance
? Organisational awareness
? Technical /Professional knowledge