Export Consultant
Location: Boksburg, Gauteng
Offer: R8500.00 per month with a 3 – 6 month probationary period. Company benefits will only be provided after successful completion of the probationary period
Available: Immediately / Negotiation
Type: Permanent

JOB PURPOSE
Accountable for accurately inputting and reviewing importer/exporter documentation to issue a Certificate, ensuring products conform with relevant standards of client government and company policies

DIMENSIONS
Individual Contributor role
No budget accountability
Delivery of local KPIs

PRINCIPAL ACCOUNTABILITIES / RESPONSIBILITIES:
Accountable for ensuring Certificates issued are compliance with the relevant client government’s standards and company’s operating standards
Client documentation reviewed in line with KPI /Operational Procedures and standards ensuring:
o All relevant information is true, accurate and presented in accordance with company quality standards
o Verification on all new client files are entered into the system within 24 hours of receipt of the authorization documents
o Guidelines are send to all new exporters on behalf of the csc
Accuracy of client data both exporter/importer upon receipt of request for inspection and/or testing is paramount ensuring
o Documentation provided can be used and where requested translated into English language
o Inspection and/or testing requests are generated with a same day of receipt and inspection packages are in accordance with procedures for onward cascade to Inspections Coordinator in CSC
o Discrepancy are address in line with procedure and appropriate authorisation is sort
Validity of client credit background to be checked ensuring:
o You liaise with colleague in CSC and check all relevant information has been received and verified
o Description of goods inspected and/or tested are checked against the final documentation
o Recorded information is accurate and in line with operational guidelines
o Ensure that all re-inspection and/or testing fees are paid before generating new Inspection requests
o Ensure invoicing is in line with country specific requirements
Ensure work queue is reviewed, maintained and updated on a daily basis ensuring:
o All correspondence received via e-mail/fax for a relevant file into ASTRA is inputted
o Communication with Customer Service Executive via e-mail/fax/Skype is uploaded on the file in ASTRA
o All written/verbal communication with Customer Service Executives is complete
o products inspected and/or tested conforms to the various standards as per CVG's
Build working relationships with Technical Support to address client queries
Quality Assurance is a critical success factor ensuring
o Documents/certificates are proof read for quality and dispatching of final certificate
o Issuing of re-issues and/or amendments to certificates are accurate and correct
Resolve any issues/problems for clients in partnership with colleagues in oversees customer centres
Any other duties and responsibilities as assigned by Operations Supervisor

JOB KNOWLEDGE, SKILLS & EXPERIENCE
Demonstrable experience in international trade in Import/Export, Logistics or similar industries and/or experience of working in an inspection/certification industry and/or the compliance verification of products will be an advantage
Desired languages are Mandarin, Japanese and other Asian languages, and European languages
Desired degree or above holder/minimum of a Grade 12 or equivalent qualification
Excellent written and verbal English
Resilient with an ability to work in a fast paced multi-task environment
Ability to work independently and in a team environment.
Good analytical skills and the ability to make information based judgements with good attention to detail
Computer literate in Microsoft packages
Flexible approach to working hours and travel

JOB CHALLENGES:
Maintain knowledge of Conformity Standards
Keep abreast of any changes to existing contracts specifics or regulations
Working cross-culturally
Ability to respond to clients and colleagues in a fast paced environment ensuring Quality is maintained at all times

Please take note that initial correspondence will be via email

Correspondence will be entered into with short-listed candidates
If you have not received a reply within 1 week please consider your application unsuccessful