Export Customer Service Manager - Springs, Gauteng:

As part of an organization, employing 3 000 people at several factories with 200 outlets and warehouses around the world, our client is a leading manufacturer in their Industry with an expanding global footprint in the building and automotive sectors. The company started in 1897 with the manufacturing plant being developed at its current location on the East Rand in the 1950’s. The advanced manufacturing lines run continuously 365 days a year and products are supplied to customers around the world.

Requirements:
Grade 12 Certificate
Completed Commercial Degree or proof of current studies to such degree.
must have a minimum of 5 years management experience in a manufacturing / sales environment.. Excellent inter-personal skills and strong customer focus is essential. A high level of computer literacy is required with an exceptional working knowledge of SAP (Operational and Reporting).
Strong Management skills required to lead Customer Service Team.
Customer service orientated - able to handle a demanding customer environment;
Good problem solving and decision making skills;
Dynamic self-starter that is able to work independently;
Handle pressure and give attention to detail;
Can communicate within a team and contribute to the overall success of the team;
Adaptability, as this is a constantly changing environment;
Has demonstrated the ability to identify and develop new business opportunities within the current and new client base;
Ability to turn strategy into operational implementation

Responsibilities include (but is not limited to):
Drive the development of the Company’s operational plan;
Ensure the financial controls are being adhered to and managed in line with the Company policy and procedures;
Manage and support the Export Supply Chain, to ensure our delivery commitments are met at the most competitive costs;
Manage all internal departments to ensure customer expectations are fully met;
Offer support to the Export Sales Department;
Interface with existing strategic customers to solidify mutual expectations of performance and growth;
Implementation of strategies for meeting sales performance targets.