EXPORTS/SHIPPING ADMIN CONTROLLER (PASTEL & ACCPAC), BOKSBURG, RNEG +BEN
• Grade 12
• Computer Literate (MS Office).
• Excel – Ability to analyze sales and data
• Excellent verbal and written communication skills.
• Pastel and Accpac literate
• Good interpersonal skills.
• Strong customer service orientation.
• Sound administrative and organizational skills.
• Previous negotiation skills required.
• Initiative & enthusiasm
• Valid driver’s license.
• Ability to take directions but work independently
• Work well in a team environment
• Communicate well with other team members and customers via verbal and written communications
• Must have good attendance
• Export enquiries and quotations
• Shipping arrangements and internal shipping documents
• Sales Co ordianation
DUTIES :
Providing customer service at every level
General follow up on Export enquiries and quotations
Create and control all export documentation in accordance with relevant Work Instruction
Proficient in doing tenders and quotations
Receive and process orders from export customers
Coordinate shipping arrangements with forwarder and steamship lines, expediting when necessary
Prepare all international shipping documents (Commercial Invoices, Packing Lists, SADC etc.)
Expedition of export orders and integration of all internal and external logistics functions
Create pro forma invoices and monitor monetary transactions
Provide key support in sales coordination and customer support services which include order processing, shipping matters, handling customer enquiries, inventory control and related sales matters.
Liaise with suppliers on products and delivery schedules.
Advise and assure compliance with company and department policies via written correspondence on credit, warranty and technical requests, etc.
Assist Credit Manager/Department with resolving remittance discrepancies
Communicate with management regarding any irregular issues/concerns observed in territories under export responsibility on a continuous basis
Correspond daily with customers and sales force via fax, phone and e-mail
Self-training on products and product knowledge
Maintain customer pricing and understand marginal pricing
Maintain files
Any other duties as and when assigned.