F and b Duty Manager - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 17-04-2015 4:30:57 PM
15-05-2015 4:30:57 PM
Our prestigious client, a leader in the hospitality industry currently seeks a highly motivated and skilled F&B Duty Manager to provide service excellence to their guests.Main Purpose of the Job:To assist operations management by consistently and proactively ensuring highest operational standards on site.Education, experience and competencies required:Matric/ Grade 12B Degree or equivalent or Tertiary qualification from a recognised hotel school4 years management experience in a Hotel IndustryComputer literate in MS Office (Word, Excel)Accuracy/ Attention to detailCommunicationSelf-managementNumerical abilityOrganising and planningProactivityLeadership & Management skillsExcellent interpersonal and communication skills Duties and responsibilities include:Monitor daily operation Operational standards upheld and proactively managed as per SOP (e.g. housekeeping, preventative maintenance, safety, health, security and environmental, SOP manual, etc)Standards, procedures and house rules communicated to relevant departments in the value chainReportingReports prepared as per requirements (general, daily, etc)Management are kept informed of current and potential informationCorrectness and completeness of information, data and presentationsReport deadlines are met Customer servicesExpectations met or exceededProduct/ service standards are met or exceededMarket Metrix targets are met or exceededTimeous response to complaints to achieve customer satisfaction (turnaround in perception)Customer retentionEnsure constant communication with managers, for prompt food & beverage Service Intra/interdepartmental liaison Daily performance feedback to operations managementMeetings attended as per scheduleStakeholders (including staff, manager, internal customers, concessionaires, etc) are informed of information required to meet their needs and contributes to operational effectivenessEnsure that service providers have enough management & staff in line with business requirementsEnsure that all maintenance requirements are reported and dealt with timeouslyApply along with a copy of your CV in word format + written references + your photo in professional attire

Recruiter: HotelJobs