THE BOARDROOM-REFRESHING RECRUITMENT seeks to appoint the services of an experienced F&B RESTAURANT SUPERVISOR/ OUTLET MANAGER for our client, a luxury hotel. Seeking a candidate that can work well under pressure & experience with high volumes for this busy hotel along with a keen eye for detail. Seeking a flexible candidate with a high level of intergrity. If you meet the requirements below, then I would like to hear from you:Minimum Experience or Qualification: Grade 12; Diploma in Hotel or Food & Beverage Management advantageousMust have at least 3 years food and beverage service experience in a 4/5* Hotel Restaurant of which 1 year should be in a supervisory/floor coordination role.Computer literate with working knowledge of Microsoft Office Outlook, Word and ExcelExperience at operator level of a Point of Sales System – exposure to Micros advantageousHighly presentableSolid English verbal and written communication skillsFluent with hospitality language and terminology, particularly food and beverage vocabularyExperience in Service RecoveryAble to work flexible hours, weekends and holidays Key Performance Objectives: To manage staff and the outlet operation on a day-to-day basis ensuring that: Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages To ensure that whenever necessary corrective action is taken when staff do not meet the standards To ensure that beverage stock movement is correctly and accurately tracked To ensure end of service cash-ups and float management are completed in accordance with SOP Co-ordinating special requests and extraordinary tasks in accordance with SOP Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis Apply along with your written references + photo in professional attire & CV in word format