Kendrick Recruitment are now searching for an experienced F&B Supervisor for a beautiful, well-known 5* Hotel located in Camps Bay, Western Cape.Job Summary: We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to manage the restaurant’s operations on a day-to-day basis. Minimum Requirements: Grade 12; Diploma in Hotel or Food & Beverage Management advantageousMust have at least 3 years’ food and beverage service experience in a 4/5* Hotel, Restaurant or Fine Dining Establishment; of which 1 year should be in a supervisory/floor coordination role.Computer literate with working knowledge of Microsoft Office Outlook, Word and ExcelExperience at operator level of a Point of Sales System – exposure to Micros advantageousHighly presentableSolid English verbal and written communication skillsFluent with hospitality language and terminology, particularly food and beverage vocabularyExperience in Service RecoveryAble to work flexible hours, weekends and holidaysKey Performance Objectives:To manage staff and the outlet operation on a day-to-day basis ensuring that:Guest Service is in accordance with Leading Hotels of the World standardsMise en place requirements are completed in accordance with SOPOperating Equipment is correctly managed to ensure sufficient stock and minimal breakagesTo ensure that whenever necessary corrective action is taken when staff do not meet the standardsTo ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShopTo ensure end of service cash-ups and float management are completed in accordance with SOPCo-ordinating special requests and extraordinary tasks in accordance with SOPEnsure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis Remuneration: Basic salary + portion of tipsStaff transportMeal per shiftUniformShould you feel you are ideally qualified & experienced for this position, please apply with your updated CV, references and a recent head & shoulders photo ASAP.Please note: Due to high volumes of applications received, should you not receive correspondence from us within seven (7) working days of submitting your application, please consider your application for this position as unsuccessful. You are welcome to apply for any other positions that we may advertise in the future.