The successful candidate will have at least 3-years desktop support experience in a corporate support desk environment and must be able to handle and resolve at minimum level 1 support issues. Key for this position is attitude. The company requires a young individual with a desire to grow and learn from senior engineers.
REMUNERATION
- Salary based upon qualifications, experience & skill level (approx. R12 000 to R17 000 CTC)
- Medical aid (50% paid by company – included in CTC, 50% by employee)
- Reimbursement for company travel
- Overtime paid in the form of commission
- Company provided laptop
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
- At least a Matriculation certificate.
- A+, N+ and\or equivalent Microsoft qualification on desktop OS.
- Good knowledge of hardware components and hardware troubleshooting procedures (desktop)
- Good knowledge of Microsoft desktop operating systems and desktop software
- Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration)
- At least three years desktop support experience in a corporate networked environment.
THE MAIN RESPONSIBILITIES OF THE JOB ARE:
Attending to remote queries, requests and installations that include (but is not limited) to:
- Install, configure and support all Microsoft desktop operating systems
- Install, configure and support all Microsoft and other application software (desktop)
- General hardware installation and troubleshooting (desktop)
- General troubleshooting on all IT related equipment
- Respond to and resolve support calls at customer sites
- Remote administration of workstations
- Responding to monitoring system alerts
- Resolve support calls via remote connection (desktop)
- Complete desktop configuration documentation for client sites
- Execute orders and follow up service and repairs with external suppliers
- Identify possible risks or problems and escalate to senior engineer
- Collect and deliver stock when required
- Completing all admin work as requested