Field / Desktop Support Engineer - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 15-02-2018 9:29:55 PM
15-03-2018 9:29:55 PM
The successful candidate will have at least 3-years desktop support experience in a corporate support desk environment and must be able to handle and resolve at minimum level 1 support issues. Key for this position is attitude. The company requires a young individual with a desire to grow and learn from senior engineers.
 
REMUNERATION
  • Salary based upon qualifications, experience & skill level (approx. R12 000 to R17 000 CTC)
  • Medical aid (50% paid by company – included in CTC, 50% by employee)
  • Reimbursement for company travel
  • Overtime paid in the form of commission
  • Company provided laptop
 
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
  • At least a Matriculation certificate.
  • A+, N+ and\or equivalent Microsoft qualification on desktop OS.
  • Good knowledge of hardware components and hardware troubleshooting procedures (desktop)
  • Good knowledge of Microsoft desktop operating systems and desktop software
  • Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration)
  • At least three years desktop support experience in a corporate networked environment.
 
THE MAIN RESPONSIBILITIES OF THE JOB ARE:
Attending to remote queries, requests and installations that include (but is not limited) to:
  • Install, configure and support all Microsoft desktop operating systems
  • Install, configure and support all Microsoft and other application software (desktop)
  • General hardware installation and troubleshooting (desktop)
  • General troubleshooting on all IT related equipment
  • Respond to and resolve support calls at customer sites
  • Remote administration of workstations
  • Responding to monitoring system alerts
  • Resolve support calls via remote connection (desktop)
  • Complete desktop configuration documentation for client sites
  • Execute orders and follow up service and repairs with external suppliers
  • Identify possible risks or problems and escalate to senior engineer
  • Collect and deliver stock when required
  • Completing all admin work as requested

Recruiter: CompuJobs