Field Engineer - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 08-12-2016 7:33:26 AM
05-01-2017 7:33:26 AM
Our client based in Century City is seeking a Field Engineer.

QUALIFICATIONS

All levels of experience considered, a strong work ethic required
Excellent Customer Relations skills are a must
High School diploma required
Computer networking experience welcome but not required
Mechanical background a plus. Must have strong mechanical aptitude
Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
Interpersonal skills and strong customer communication skills
A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
Valid driver's license, insurable driving record,
Responsibilities:
· Receive calls from service department and execute timeously
· Maintain and repair copiers and printers at various customer locations
· Troubleshoot/diagnose digital copier and printer problems in a connected environment
· Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed
· Install all manufacturer-mandated equipment modifications and updates on assigned equipment
· Conduct regular preventative maintenance and adjustments on in-field devices
· Process required paperwork associated with service of equipment
· Order spare parts correctly by utilising the parts manuals and follow the Company process and procedures when ordering
· Maintain and accurately manage own tools and parts inventory
· Complete any reports/administration documentation required in line with your work function including keeping a motor vehicle log book
· Communicate to either sales department or management on client issues and/or possible upgrade/sales opportunities

Recruiter: RCA Recruiting