Field Service Engineer (Clinical, Western Cape

Purpose: To ensure quality service is provided to all Customers, in the quickest possible turnaround time.
Support Divisional Manager with training and team co-ordination.

Required Qualification / Experience:
Engineering Degree or Diploma
Trouble shooting logic and ability
Computer skills, specifically MS Office essential
2 Years related experience in Clinical Laboratory Equipment Technician to acquire competency in applying chemistry, histology and Haematology principal's.

Key Job Outputs:
Service support - ensure quality service levels for technical and application support;
Stock - Ensure correct levels of spares and literature are available to support products
Sales - Provide sales leads to relative sales person
Turnaround time - Respond within 2 hours max on all incoming calls, adhere to 24 hour maximum repair time with exception where spares are required.
Customer Service - Keep Customer informed at all times re progress of repairs and service; preventative maintenance service to be schedules for contract Customers; adhere to 2 day maximum for in-house repairs; record keeping procedure to be followed
Customer Base Visits - Plan visits or use available time when doing routine service within an area.
Admin - Ensure all admin procedures are followed and deadlines are met; maintain call-centre list; follow up and ensure relevant spares are ordered and received.
Sales, Service Relations - Relationship between sales representatives and service department must be kept at the highest level.
Team Co-ordination - Compile and manage call roster of service team, preventative maintenance schedule and overtime report.
Training -Schedules training to be done for service technicians and customers; attend and present supplier training; assist in co-ordination of training schedules
Core Competencies: Innovation; Planning and organisation; Networking / Liaison; Integrity; Drive; Attention to detail; Client Centric Modelling.
Job Requirements: Valid Code 8 S A Driver's Licence; Own reliable transport (petrol card provided), Ability to travel regularly, including travel into Africa; Over-night stays may be required