Responsibilities of the role include, but not limited to;
? Attending to any queries or requests as received from CRM agents, onsite at the customer’s premises
? Delivery of stock or spares
? Repairs to or swop of devices
? Training / education of vendors
? Value added sales and marketing activities

Time management:
? Adhering to working hours, including weekend duty hours if required
? Maintain tools of trade
? Maintain company standard in regards to any company supplied or funded equipment including company car, cellphones, computers and/or tablets.

Stock management
? Follow the correct procedures for booking out and returning devices within the specified times
? Ensure that all stock is booked in before the month end stock take.

Administration:
? Complete all paperwork as required by the company and deliver said paperwork timeously.
? Keep a detailed logbook of all business related travel.
? Ensure that tickets are logged for every call and said tickets are attended to and closed by the relevant CRM agent.
? Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade

In order to be considered for the position, the following requirements must be met:
? Matric or NTC 3 Electronics Certificate
? Currently working on MS Office (Excel and Outlook)
? Must have a valid driver’s license
? Ability to work over weekends, standby and overtime from time to time
? English written and verbal proficiency
? Min 1 year Customer Service experience
? Excellent clear and comprehensible communication skills
? Previous experience in training customers on new products
? Experience and or ability to learn new applications quickly – industry software and handheld applications
? Comfortable to work in rural and remote areas
? Able to work extended hours and perform weekend duties when required

Only successful candidates will be contacted. Should you not be contacted within 14 days, kindly consider your application as unsuccessful.