FIELD SERVICE TECHNICIANS - JHB AND PRETORIA

SEVERAL VACANCIES TO FILL

EXPERIENCE IN EITHER XRAY, MRI OR CAT SCAN REQUIRED

Responsible for developing and maintaining strong interpersonal relationships with customers, ensuring Customer Satisfaction and maintaining all equipment models specific to CT or MRI in the assigned area.

Essential Responsibilities
Technical: Maintains all models specific to a modality in the assigned area.
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Local Customer Team: Assists in Account Sales
Visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity: Responsible for Warranty and PMS contract cost control.
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
Installation: Plays a leading role in complex and multifuntional rooms.
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Service Quality Policy Statement. Comply with Inspection Body Policies and Procedures.

Qualifications/Requirements
Qualified to Degree level or equivalent.
Technical analytical skills. 1-4 years Field Services experience.
Comprehensive knowledge of CT and MRI products ideal.
Extensive experience in Quality Assurance within the Medical Device environment.
Sought by others for guidance and advice.
Profiency in English.
Ability to work independently with minimum direction.
High work standards and quality. Initiative and motivation.
Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills.
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Must have valid driving licence

Preference will be given to EE candidates.

Desired Characteristics
Electrical Engineering Qualification
3 - 5 years experience as Field Engineer in CT and MRI (or Xray)